WRITING / AI STRATEGY
HITL Queues: A Design Doc for Production Human-in-the-Loop
Human-in-the-loop is a queue, with SLAs, reviewer budgets and a catch-rate target you can defend.
Most production incidents I review don't fail because the model was wrong—they fail because the human-in-the-loop layer was an afterthought with no queue, no SLA, and no catch-rate target.
Published March 21, 2026. Reading time: 9 min read. Author: Morgan Wilson.